Our passion for protecting peoples’ lives led us to creating MMSOS, a service where we could provide Crime Prevention and Motoring Assistance for everyone on a mass scale and not limited to the few who could afford private security, because it’s expensive.
With this aim in mind, we started our journey in 2012 so as provide a personal safety guardian to all, and see more and more people safe in a country which is experiencing crime rate. All this made affordable at less than convenient with a simple touch on the app, accessible anywhere in Malaysia, available round the clock. So before the introduction of MMSOS, you had the government services, now we have got you an additional personalized layer, backed by our collaboration partner Pasukan Tindakan Cemas Malaysia (PTCM), PERSATUAN BANTUAN MASYARAKAT MALAYSIA (PBMM) COMMUNITY POLICE, ST JOHN, Malaysia Automotive Workshop Marketing Agency Association (MAWMAA) and our Personal Response Team (RO), a leader in the security on crime prevention and motoring assistance in Malaysia market.
Prof Dr. Zahid Haque is the Professor of Medicine. He was the Advisor to the H.E Ambassador of the Republic of Guinea in Malaysia. He is the Ambassador At Large from the International Human Rights observatory(IHRO) and Ambassador At Large of the International human Rights Commission(IHRC) and Helping Hands International, Executive President for Youth for Human Rights, Ambassador of United Refugee green Council(URGC),Special Advisor & Country Representative from World Sports Alliance(WSA),Chairman of Plz Newage Care, He was the Dean of the Faculty of Medicine in Open International University of Complementary Medicine.? Prof.Dr.Zahid Haque is the Advisor of International Board of Medicine & Surgery. Currently serving as the Ambassador At Large to Asia from Principality Monte de Agrella. Also serving as International Advisor for the Malaysian Arbitral Tribunal Establishment(MATE),Advisor & Executive board member of International Police Commission(IPC).Also serving as the Lead Marshal of Emergency Action Force of Malaysia(PTCM).? Vice President of St.John Ambulance of Kuala Lumpur. Prior to that, he worked as a faculty in few Universities and Colleges in Japan ,Australia, in namely the University of Newcastle, Victoria University, The SEISA University, The Monash University, The Z.H.Sikder Women,s Medical College and Hospital,BD Medical College and Hospital, Northern Medical College and Hospital, Centre for Medical Education(CMU)for many years. He also worked at the UNDP,UNHCR,WHO project and BD Flying Academy & General Aviation as a Chief Medical Officer for couple of years. He taught courses in Medicine and business administration and Diplomacy for 15 years. Prof.Dr.Zahid Haque is the Chairman of Village Reconstruction Institute(VRI),a humanitarian organization. He is a life member and Aviator(Captain) of the BD flying Academy and General Aviation, Association of Medical Education, American Amateur HAM Radio Feld Hell Club .Society of Sports and Exercise medicine of Malaysia. Prof.Dr.Zahid Haque is a columnist, a researcher and an activist. He has produced and directed Health shows in Televison, Radio. Prof.Dr.Zahid Haque was Awarded from the Royal palace of Malaysia, Indonesia, Philippines for his Humanitarian works in Home and Abroad. Prof.Dr.Zahid Haque has a PhD in Neurology and Cardiology, Honorary Doctorate(Dhc) from Different Universities ,an MBA in business administration from the Newcastle University, MBBS,an MPH in Public health,LL.B,D.Sc from OIUCM,FAAFP(USA),FRSPH from UK.
Dr Hj M.S. Azhar Merican, Chairman, St John Ambulance Malaysia Wilayah Persekutuan Kuala Lumpur. A grassroot member since 1991, and was one of the pioneer batch of staff who manned the FREE 999 Emergency Medical Assistance Service (EMAS), which continues to provide good service for the public in Klang Valley till today under his leadership. Besides providing ambulance service, SJAM also conducts Training in First Aid and CPR for the public at large, updated from time to time along with the American Heart Association (AHA) as well as the local National Committee on Resuscitation Training (NCORT) Ministry of Health Malaysia.
Mr Lee have been in legal field more than 25 years. He is well verse in mainly in real estate conveyancing, banking in respect of security documentation both conventional and Islamic banking and debt collection, corporate and commercial law. He is also strong in litigation which mainly civil litigation in respect of debt collection, land, tenancy, administration and probate, family, accident, arbitration, company, banking, professional negligence, land acquisition, hire purchase, leasing, tort, partnerships, contract and bankruptcy matters. The academic in legal practice which he obtained his arts degree majoring in economics from the University of Malaya in 1988 and continue to advance his studies in law in Australia National and graduated in 1991. He have admitted to the Malaysia Bar On 1993.
© 2018 MM Synergy Sdn Bhd. All Rights Reserved. Privacy Policy and Terms & Conditions
24-Hours SOS Call Centre Comprehensive protection
Services | MMSOS |
Mobile Interactive / Calling Process | Simple, Press a button |
Police, Ambulance, Bomba | Yes |
Crime Prevention | Yes |
SOS Response Team | Yes |
Car Accident / Breakdown | Yes |
Insurance Claim Assist | Yes |
Police Station | Yes |
Contact Next of Kin | Yes |
Benefits | MMSOS |
Car Insurance Renew | Yes |
Health Check | Yes |
70% Discount Car Tinted | Yes |
Leisure & Holidays Package | Yes |
Personal Accident Insurance (RM50,000) | Yes |
Car Maintenance | Yes |
Ambulance Services | Yes |
Towing Services | Yes |
MMSOS is invented a comprehensive service which provides an emergency response services and motoring emergency services to its customer, whenever they face with any real-life situation involving Personal Safety. Our Mobile App helps Find your location and connects you to the 24 hours Call Centre, while simultaneously sending out a system alert with your location coordinates to the nearest Response Team on ground.
Q: What type of assistance is available to me as a crime victim?
A: We can provide the following assistance to a crime victim:
Q: Under what circumstances am I excluded from calling for emergency services?
A: Crime shall not include the following acts or mission whether committed by the subscriber or by third party:
Q: If I am not in my house, and it is reported to me by my neighbour that my house has been broken into, can I call for assistance to protect the house from further losses?
A: Yes, we shall despatch our MMSOS Response Officers to check the house whilst we call the police for assistance. We shall not enter your house without permission but will observe and report to you from the outside.
Q: If my car is broken into, can I ask for assistance to drive it to the police station to lodge a report?
A: Yes, if it is impossible to drive the car by yourself or we may arrange for towing service for you.
Q: I am injured after being attacked by a robber who attempted to break into my house or car. (i) Can you send me to the hospital? (ii) Who is responsible for the charges for the ambulance services?
A: Yes
Q: What services are you providing?
A: The following services are provided, if you are seriously injured following a crime-related incident or car accident injury. We shall:
Q: Do I have to pay for medical bills at the medical centre?
A: Yes. Medical bills are not covered under our program.
Q: Do I get to choose which hospital I want to admit?
A: You have a choice of hospital. However, if ambulance service is not available from the hospital of your choice, you will be given an alternative hospital.
Q: If my father suffers a heart attack at home, can I get you to call an ambulance although my father is not a subscriber?
A: Yes. We will assist by calling ambulance, but the ambulance fee will be borne by the subscriber. Please take note in this kind of situation assistance is given to the subscriber only.
Q: If I can claim from my employer for ambulance charges, will you be responsible for such charges also?
A: You are not entitled to claim twice for your ambulance charges.
Q : What services are you providing?
A : We are provide the following Emergency Response Services ;
Q : Do I have to pay for any repair cost?
A : Yes, any cost needed to buy any replacement parts for repair will be borne by subscriber.
Q : If I encounter any roadside breakdown and in need of towing assistance, will it be provided?
A : Yes, we can help get Motor Vehicle Towing(Limit to RM150, 30km only from scene to workshop)
Q : If I am involved in an accident and do not have any preference of workshop, how will I get assistance?
A : We will arrange notification to your insurance company, if requested to do so by the subscriber (vehicle must be repaired in a panel workshop / workshop that is willing or able to assist with the insurance claim).
Q: Where is the coverage area of your MMSOS Response Team for crime?
A: Our MMSOS Response Team are available in selected states in Malaysia (currently in Klang Valley & Penang). Expansion to other cities will continue.
Q: Who are MMSOS Response Team?
A: Our MMSOS Response Team consists of employed and contract local Malaysians who are able to respond to an emergency call for assistance whether to assist a crime victim or a road accident victim involving the subscriber’s motor vehicle.
Q: How can I verify that the person assisting me is your MMSOS Response Officer?
A: Our MMSOS Response Officer will be in vest and carries an Identification Card which has the company logo attached with the Respond Officer Picture.
Q: If the MMSOS Response Team demands money, or tips, do I pay? Who do I complain to?
A: Subscriber MUST NOT pay or tip anything to our MMSOS Response Officers and subscriber are encouraged to lodge such complaints directly to our MMSOS Head Office for disciplinary action.
Q: If Subscriber is sexually assaulted, how you can help her?
A: We will report to police, despatch our Response Officer to assist.
Q: Do you have female MMSOS Response Officer to go to the scene?
A: We do not have female MMSOS Response Officers in an emergency despatch. Such emergency assistance are handled by male Response Officers who will assist police action on the spot.
Q: If my husband assaults me, can I call for assistance?
A: No. We do not handle domestic violence other than assist to call for an ambulance if this is needed, as well as assist to notify the police to intervene.
Q: If I am followed by road bullies, can I call for assistance?
A: Yes, please go to the nearest police station, if possible. We can escort you back to your destination if the police cannot assist.
Q: If my family member are with me in a robbery, can I call for assistance if one of them is a victim and not me?
A: Our emergency services are given to the subscriber only. However, in such extraordinary circumstances, we might send our MMSOS Response Officers or call for police assistance.
Q: Do your MMSOS Officers have the power to arrest?
A: No. Our power is limited to citizen arrest if we manage to catch the criminal. We normally call the police at the same time.
Q: Do you work with the police?
A: Yes. We usually call the police for assistance after you press panic button for police. Our job is to assist the police in their job and we do not interfere with their investigation work.
Q: If I am robbed and injured badly and need to go to hospital, can I press panic button for help?
A: Yes. We will arrange for an ambulance.
Q: How soon can you notify my loved ones?
A: As soon as you provide the phone number to convey the message. If the contact number of your loved one is stated in your subscriber registration form, we shall contact the named person upon request.
Q: How fast can I expect your MMSOS Response Team to reach me?
A: Our KPI is within 30 minutes. However, it depends on the hour of day or night. In congested roads in busy sections of the city, we may be able to reach between 30 to 45 minutes. In the night or early mornings, we can reach you between 15 to 30 minutes without traffic jam. Locating you without a fixed address will be more difficult than locating you at your home or workplace. In most circumstances, we also call for police response without further delay.
Q: Can your MMSOS Response Centre liaison officers converse in languages other than Bahasa Malaysia.
A: We have liaison officers that can converse in Bahasa Malaysia, English, Mandarin and most Chinese dialects.
Q: Are your MMSOS Response Officers trained?
A: All our MMSOS Response Officers undergo basic first aid training before they are allowed to go out and assist.
Q: When can I start to use the service after filling up the application form and paying for the fees?
A: You can start to enjoy the services after 48 hours upon successful sign up via our mobile application, available via google playstore or ios apple store. You can also call our Hotline number given to you to confirm your application status.
Q: How can I renew my MMSOS membership?
A: You can to renew your MMSOS subscriber through our apps.
Q: What is the difference between your auto assist services compared with my insurance company's free auto assist?
A: Our Scope of Services covers assistance to our subscriber when their motor vehicle is stolen, hijacked, or broken into. We also assist the subscriber to lodge police report if necessary and arrange for ambulance services. Insurance auto assist does not provide such crime-related services; their services are limited to breakdown assistance and car-towing.
Q: Can I know the full scope of services and the terms and conditions of your program?
A: You can request for a copy of the Terms & Conditions from our Website, mmsos.my. The Terms & Conditions will spell out, how you can enjoy the full benefit of services during emergency times.
Thank you for downloading the MMSOS APPLICATION (here after referred to as "Application" OR "The Application") which is operated by MM Synergy SDN BHD
Access to and use of this Application is provided strictly subject to these terms of use. By downloading The Application from MM Synergy SDN BHD (here after referred to as MMSOS), installing or using this application or any portion thereof , you agree to the following terms and conditions (the "Terms and Conditions"). You must not use this Application if you don't agree to be bound by these the Terms and Conditions. If you don't agree, please uninstall this Application.
In accordance with your agreement with your telecommunications provider, data download charges may apply to any download of the Application and to any upgrades of the Application you request. In addition, your telecommunications provider may impose data download charges for the ongoing use of the Application. The Application depends on telecommunications provider for SMS, GPS, Call services. You may get charged for these services without any notice.
You acknowledge that (a) the Application contains proprietary and confidential information that is protected by applicable intellectual property and other laws, and (b) The Company and/or third parties own all right, title and interest in and to the Application and content, excluding content provided by you, that may be presented or accessed through the Application, including without limitation all Intellectual Property Rights therein and thereto. "Intellectual Property Rights" means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. You agree that you will not, and will not allow any third party to, (i) copy, sell, license, distribute, transfer, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Application or content that may be presented or accessed through the Application for any purpose, unless otherwise permitted, (ii) take any action to circumvent or defeat the security or content usage rules provided, deployed or enforced by any functionality (including without limitation digital rights management functionality) contained in the Application, (iii) use the Application to access, copy, transfer, transcode or retransmit content in violation of any law or third party rights, or (iv) remove, obscure, or alter The Company's or any third party copyright notices, trademarks, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Application. This license does not allow you to use the licensed application on any mobile device that you do not legally own, and you may not distribute or make the Application available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, redistribute or sublicense the Application.
This Agreement commences when you click "install" as part of the Application. These Terms and Conditions will continue to apply until terminated by either you or The Company as set forth below. You may terminate these Terms and Conditions at any time by permanently deleting the Application from your mobile device in its entirety. Your rights automatically and immediately terminate without notice from The Company or any Third Party if you fail to comply with any provision of these Terms and Conditions. In such event, you must immediately delete the Application. Upon termination of the license, you shall cease all use of the Application, and destroy all copies, full or partial, of the Application.
To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless The Company, its affiliates, and their respective directors, officers, employees and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys fees) arising out of or accruing from your use of the Application, including your downloading, installation, or use of the Application, or your violation of these Terms and Conditions. You remain liable for all and any act or omission that any person, organisation or entity undertakes as a result of Content sourced via the Application.
ORGANISATION ACTION UP ON RELAYING ON INFORMATION CONTAINED WITHIN THE APPLICATION; (iii) ANY UNAVAILABILITY OF THE APPLICAITON OR THE SERVERICE FOR
You expressly understand and agree that the company, its subsidiaries and affiliates, and its licensors are not liable to you under any theory of liability of for any direct, indirect, incidental, special consequential or exemplary damages that may be incurred by you through your use of the application, including any loss of data or damage to your mobile device, whether or not the company or its representatives have been advised of or should have been aware of the possibility of any such losses arising.
You agree that The Company may collect and use technical data and related information, including but not limited to technical information about your device, system and application software and, peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to the Application. The Company may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. To extend that you furnish any personal information will be dealth with by The company in accordance with Company privacy policy as amended from time to time without any notice.
Thank you for downloading the MMSOS APPLICATION (here after referred to as "Application" OR "The Application") which is operated by MM Synergy SDN BHD
Access to and use of this Application is provided strictly subject to these terms of use. By downloading The Application from MM Synergy SDN BHD (here after referred to as MMSOS), installing or using this application or any portion thereof , you agree to the following terms and conditions (the "Terms and Conditions"). You must not use this Application if you don't agree to be bound by these the Terms and Conditions. If you don't agree, please uninstall this Application.
In accordance with your agreement with your telecommunications provider, data download charges may apply to any download of the Application and to any upgrades of the Application you request. In addition, your telecommunications provider may impose data download charges for the ongoing use of the Application. The Application depends on telecommunications provider for SMS, GPS, Call services. You may get charged for these services without any notice.
You acknowledge that (a) the Application contains proprietary and confidential information that is protected by applicable intellectual property and other laws, and (b) The Company and/or third parties own all right, title and interest in and to the Application and content, excluding content provided by you, that may be presented or accessed through the Application, including without limitation all Intellectual Property Rights therein and thereto. "Intellectual Property Rights" means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. You agree that you will not, and will not allow any third party to, (i) copy, sell, license, distribute, transfer, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Application or content that may be presented or accessed through the Application for any purpose, unless otherwise permitted, (ii) take any action to circumvent or defeat the security or content usage rules provided, deployed or enforced by any functionality (including without limitation digital rights management functionality) contained in the Application, (iii) use the Application to access, copy, transfer, transcode or retransmit content in violation of any law or third party rights, or (iv) remove, obscure, or alter The Company's or any third party copyright notices, trademarks, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Application. This license does not allow you to use the licensed application on any mobile device that you do not legally own, and you may not distribute or make the Application available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, redistribute or sublicense the Application.
This Agreement commences when you click "install" as part of the Application. These Terms and Conditions will continue to apply until terminated by either you or The Company as set forth below. You may terminate these Terms and Conditions at any time by permanently deleting the Application from your mobile device in its entirety. Your rights automatically and immediately terminate without notice from The Company or any Third Party if you fail to comply with any provision of these Terms and Conditions. In such event, you must immediately delete the Application. Upon termination of the license, you shall cease all use of the Application, and destroy all copies, full or partial, of the Application.
To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless The Company, its affiliates, and their respective directors, officers, employees and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys fees) arising out of or accruing from your use of the Application, including your downloading, installation, or use of the Application, or your violation of these Terms and Conditions. You remain liable for all and any act or omission that any person, organisation or entity undertakes as a result of Content sourced via the Application.
ORGANISATION ACTION UP ON RELAYING ON INFORMATION CONTAINED WITHIN THE APPLICATION; (iii) ANY UNAVAILABILITY OF THE APPLICAITON OR THE SERVERICE FOR
You expressly understand and agree that the company, its subsidiaries and affiliates, and its licensors are not liable to you under any theory of liability of for any direct, indirect, incidental, special consequential or exemplary damages that may be incurred by you through your use of the application, including any loss of data or damage to your mobile device, whether or not the company or its representatives have been advised of or should have been aware of the possibility of any such losses arising.
You agree that The Company may collect and use technical data and related information, including but not limited to technical information about your device, system and application software and, peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to the Application. The Company may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. To extend that you furnish any personal information will be dealth with by The company in accordance with Company privacy policy as amended from time to time without any notice.
Subscription period shall be for the period not exceeding 12 months from the date of registration with full payment acceptance of the subscription by MMSOS.
* Personal Information
All subscriber allows MMSOS to forward their personal details to our Sponsors, Partners and Affiliates.
Response team KPI is 30 minutes after receiving call from subscriber. However, the arrival of response team and police patrol car depend on the traffic condition at that time.
For crime services, the MMSOS response officer(s) will be despatched to the following locations stated hereunder only. However, in these locations and all other locations not served by MMSOS response officer(s), MMSOS shall also call for police response unless the Subscriber specifically rejects such police response.
TABLE OF BENEFITS FOR PERMANENT DISABLEMENT
The Table of Benefits for Permanent Disablement should read as below: -
Description of Disablement Compensation | Percentage (%)of Principal Sum Insured |
Total permanent disablement from engaging in or attending to employment/occupation of any kind | 100 |
Total paralysis or permanently bedridden | 100 |
Loss of one or both hand | 100 |
Loss of one or both feet | 100 |
Loss of one or both eyes | 100 |
MONTHLY SUBMMISSION SCHEDULE
Cut Off Date | Submission | Inforce |
8th | 10th | 15th |
23rd | 25th | 1st |
CLAUSES:
EXCLUSIONS:
IMPORTANT NOTICE:
By signing this form, I am declaring that I have read, understood and agreed to terms of the MM Synergy Sdn Bhd, (hereinafter called MMSOS) Privacy Notice and I am expressly consenting to and authorizing MMSOS and any External Parties to collect, hold, use, delete, disclose, transfer, administer and process in any other way, all my personal data (including sensitive personal data and personal data of other party provided by me) (hereinafter referred to as “Personal Data”) given now or that is subsequently obtained from time to time for the purposes below. I understand that if I do not provide the Personal Data requested, MMSOS will not be able to carry out the purposes below:
I further confirm that all personal data (including sensitive personal data) that I have provided are all true, up-to-date and accurate. Should there be any changes to any of my personal data, I shall notify MMSOS immediately via email; service@mmsos.my. I understand that depending on the information requested, MMSOS may have the right to charge a small fee for the processing of any data requested. MMSOS may also take steps to verify my identity before fulfilling my request for access to my personal data.
I further agree that MMSOS, without further notice to the subscribers, to disclose the Personal Data to its holding company, subsidiaries, affiliates, associates, business partners, related organisations, owners or managers of other membership programmes and/or to the Other Properties (“Affiliates”) to use and process the same for the purposes stipulated herein; MMSOS to use, process, share, disclose, transfer or deal with the Personal Data in whatever manner for general business, promotional and marketing purposes; including but not limited to fulfilling MMSOS subscribers’ requests, recognition and to facilitate various services to the Subscribers, to improve the Programme, to create more opportunities for the Subscribers to enjoy the MMSOS Programme, to follow up with feedback, to extend special benefits and offers to the Subscribers, marketing planning, product development, telemarketing promotions, surveys or research and other marketing programmes or activities which MMSOS and/or the Other Properties believe are likely to benefit the Subscribers, for the purpose of disclosure under the law or any court order or other governmental or regulatory bodies or such other purposes as MMSOS shall reasonably deem fit.
Unless it prevents MMSOS from performing its obligations to me or goes against the very purpose that I have given the personal data to MMSOS, I can withdraw any part of this permission by letting MMSOS know in writing.